Shipping policy

SHIPPING POLICY

Shipping destinations

KATAYORI ships within Germany and to other European Union countries. We currently do not offer shipping outside the EU.

Order processing

Orders are usually processed within 1–3 business days after payment has been confirmed. Orders are processed Monday through Friday, excluding public holidays in Germany.

Shipping costs

The applicable shipping charge is displayed at checkout before you complete your purchase.

Delivery times

Estimated transit times after dispatch:

• Germany: 1-3 business days.
• Other EU countries: 2-4 business days.

These transit times are in addition to our order processing time of 1–3 business days. Delivery estimates are not guaranteed and may be affected by public holidays or carrier delays. Any different delivery times for individual products will be stated on the relevant product page.

Order tracking

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information.

Delayed or missing deliveries

If your order has not arrived within the estimated delivery period, please contact support@katayori.co with your order number. We will investigate the shipment with the carrier and help resolve the issue.

Shipping address changes

Please check your delivery address carefully before placing your order. If you notice an error, contact support@katayori.co  as soon as possible. Address changes may no longer be possible once an order has been dispatched.

Contact

KATAYORI – David Strobl
Otto-Schuster-Straße 53
73760 Ostfildern
Germany

Email: support@katayori.co